E1 Visa® Prepaid Card Account

A Great Way to Bank

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FAQs

 

Have a question? Click Here to access our Frequently Asked Questions.

Phone

 

Please call the number on the back of your card. 844-280-7851 or 866-875-5648.

Fax

 

801-298-6404  -  faxes may take 48 hours to process. Please include pertinent contact information.

Mail

 

P.O. Box 1484

Easton, PA 18044

E-mail

 

Fill out the form below if you would like to send us an email. For security reasons, do not email Prepaid Card number or social security number. We should be able to locate your card account information by your full name and phone number.

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E1 Visa Prepaid Card is issued by MetaBank®, Member FDIC, or First Century Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa debit cards are accepted.  IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask you for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.

 

1Available if a tax refund will be and/or has been deposited to the card account.

 

2Standard data and messaging rates may apply.

 

3Although this service is offered for no cost, third party fees may apply.

 

4Faster access to funds is based on comparison of traditional banking policies and deposit of paper checks versus deposits made electronically and the additional methods available to access funds via a Card as opposed to a paper check.

 

5Ingo Money is a service provided by Ingo Money, Inc. and First Century Bank, National Association, Member FDIC, subject to Ingo Money and First Century Bank Terms & Conditions and Privacy Policy. Approval review usually takes 3-5 minutes, but may take up to one hour. All checks are subject to approval for funding in Ingo Money’s sole discretion. Unapproved checks will not be loaded to your card. Ingo Money reserves the right to recover funds from bad checks if you knew the check was bad when you submitted it, if you attempt to cash or deposit it elsewhere after funding or if you otherwise act illegally or fraudulently. Fees may apply for loading or use of your card. See your Cardholder Agreement for details.